Information We Collect
When you open an account with optionsXpress, you are required to provide personal and contact information. This information is used to manage your account, complete business and contact you about your account and various services we offer.
The information we collect is compliant with U.S. regulatory guidelines and includes, but is not limited to your name, physical address, telephone number, Social Security number and, employment and financial information. Additionally, we may record and retain your communications with us for quality control purposes as well as for assistance in resolving misunderstandings.
Supplementation of Information
From time to time, it is necessary to supply the information we receive to third-party sources. For example, to verify a customer's identity, we may use personal identification to request a screening report from an outside firm so that we may access additional data on that individual. Before using personal information for this purpose, the third party must agree that it will not share or sell the information we provide to other third parties.
optionsXpress uses a number of methods to protect your information. When you submit sensitive information via our Web site, your information is encrypted (look for the padlock icon on your browser to verify security). We invest in security technology and aim to ensure that our processes meet or exceed industry standards. Your information is transmitted on the secured portion of our Web site. We use firewalls and Secure Socket Layering (SSL) technology among other methods to prevent unauthorized access to your account information.
Moreover, when you provide your login and password to access customer-only areas, that information is encrypted during transmission. Remember, you should never share your password with anyone, and you should change your password frequently. You can safely change your password online anytime by answering certain questions about yourself or requesting a temporary password and changing your password upon logging in.
We also take steps to protect your information offline. Only employees and third-party service providers who need the information to perform their responsibilities are granted access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices and our service providers are contractually obligated to keep information confidential.
The optionsXpress Web site contains links to other Web sites. Please be aware that we are not responsible for the privacy or security practices of other Web sites. We encourage our users to be aware of when they leave our Web site and to read the privacy statements of each and every Web site that collects personal information. We also encourage our users to review the Privacy Statements of our service providers available on their websites.
A cookie is a piece of data stored on your computer. Cookies are not linked to any personal information while on our Web site. Cookies are used for many reasons, including assisting us with the functionality of our Web site. If you refuse to accept cookies, certain functions of our website may not operate correctly. Additionally, we may use software to aid us in tracking a visitor's progress. This way, we can improve our Web site and your experience.